bjok's Privacy Policy

bjok ("we", "us", or "the platform") is a trusted online entertainment platform in Bangladesh. This privacy policy tells you what personal information we collect when you visit the bjok website (bjok.lat) or use our services, how we use and protect that information, and what rights you have.

Please read this policy carefully. By continuing to use the platform, you are considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

bjok only provides services to individuals aged 21 or older. Personal information of any minor is not knowingly collected. If it comes to our attention that such information has been collected, it will be deleted immediately.

bjok collects two types of information: what you voluntarily provide, and what is automatically collected while you use our services.

2.1 Information You Provide

• Identity Information: Full name, date of birth, National ID number (if required for age verification).
• Contact Information: Mobile number, email address.
• Account Information: Username, password (stored in encrypted form).
• Financial Information: Details of your payment method (bKash, Nagad, Rocket, or Upay number) used for processing transactions.
• Support Communications: Information provided when contacting us via live chat or email ([email protected]).

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system.
• Usage Information: Which pages you visited, how long you stayed, which games you played.
• Cookies & Tracking: Session cookies, preference-saving cookies, and security-related cookies.
• Transaction History: Records of deposits, withdrawals, and betting activity.

bjok uses your personal information only for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To keep games, betting, and other platform features active.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: To resolve your issues through 24/7 live chat and email.
• Security & Fraud Prevention: To detect and prevent unauthorized access, scams, and suspicious transactions.
• Responsible Gaming: To monitor your gaming behavior in order to identify potential issues and provide support.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To improve user experience and platform performance.

bjok never sells your personal information to third parties.

bjok may share your personal information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

With trusted partners who carry out essential functions such as payment processing (e.g., bKash, Nagad, Rocket, Upay), technology infrastructure, and security services. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.

4.2 Legal Requirements

Information may be disclosed in compliance with applicable law in response to a court order, a lawful request from a government authority, or a legal obligation.

4.3 Business Restructuring

In the event of a change of ownership, merger, or acquisition of bjok, your information may be transferred to the new owner. You will be duly notified before any such change takes place.

4.4 With Your Consent

Your explicit consent will be obtained before disclosing information for any purpose other than those listed above.

bjok has adopted industry-standard technical and organizational measures to ensure the security of your personal information:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology, preventing third parties from reading them.
• Password Hashing: Your password is never stored in plain text — it is stored only as a one-way hash.
• Access Controls: Only authorized staff can access user data, and only on a need-to-know basis.
• Security Monitoring: Suspicious activity on the system is automatically detected and blocked.
• Regular Security Reviews: Our security processes are regularly reviewed and updated.
• Data Minimization: Only the information necessary to provide the service is collected.

However, transmitting information over the internet is not entirely risk-free. bjok takes every reasonable precaution, but cannot guarantee the elimination of all risks.

Cookies and similar tracking technologies are used on the bjok website. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security. The platform cannot function properly without these.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Used to understand which parts of the platform are used most, helping us improve the service.

6.2 Cookie Controls

Cookies can be disabled by changing your browser settings. However, disabling essential cookies may cause some bjok features to not work properly.

bjok retains your personal information for as long as it is needed to fulfill the purpose for which it was collected, or for as long as a legal requirement exists.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may need to be retained for a specific period to meet legal obligations.
• Transaction Records: Records of financial transactions are retained for a specific period as required by law.
• Support Communications: Chat and email communications handled through customer support are retained for a reasonable period to maintain service quality.

Once the specified retention period has passed, your information is securely deleted or anonymized.

As a bjok user, you have the following rights:

• Right to Know: The right to request what information we hold about you.
• Right to Correction: The right to request correction of any inaccuracy in your information.
• Right to Deletion: The right to request deletion of your personal information in certain circumstances (though some information may need to be retained due to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Portability: The right to receive a copy of your information in a structured, machine-readable format.
• Right to Object: The right to object to certain types of processing of your information.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time.

The bjok platform may include services from various game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These providers may have their own privacy policies, and bjok is not responsible for their data practices.

Payment service providers such as bKash, Nagad, Rocket, and Upay operate under their own privacy policies. When using these services, you are subject to their respective policies.

bjok may update this privacy policy from time to time. For any significant changes, we will notify you via a notice on the platform or to your registered email address.

Continuing to use the platform after changes have been made will be considered as your agreement to the updated policy. We therefore encourage you to review this page regularly.

The "Last Updated" date shown at the top of this policy always reflects the date of the most recent change.

bjok is committed to keeping your gaming experience safe and responsible. To that end, we may analyze information related to your gaming behavior. The sole purpose of this analysis is to ensure your protection — not for any advertising purpose.

To read our full policy on responsible gaming, please visit our Responsible Gaming page.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your data, please contact the bjok support team:

We will review all privacy-related requests as promptly and carefully as possible. Your trust is very important to us, and bjok is committed to always being by your side as a safe and transparent platform.