bjok FAQ — All Your Questions Answered Here

Some common signs of problem gambling are — spending money beyond your budget, repeatedly playing to win back losses, hiding your gambling from family or friends, and being unable to stop playing. If you notice any of these signs in yourself, take a break immediately and use bjok's self-exclusion option.

No. bjok is for people aged 21 and above only. Age is verified at the time of account creation, and if an account belonging to a minor is found, it will be permanently closed. A reminder to parents — keep your devices secure and out of reach of your children.

Contact bjok via live chat or email ([email protected]) — our team will help you set up self-exclusion or a cooling-off period. You can also reach out to mental health service providers or helplines in Bangladesh. Seeking help is a sign of strength, not weakness.

Yes, they are different. Cooling-off is a temporary break — for example, keeping your account temporarily inactive for a few days or weeks. Self-exclusion is longer-term — your account is completely closed for a set period, and any attempt to open a new account during that time is also blocked. Contact support for either option.

Yes. You can set a daily, weekly, or monthly deposit limit through support. Once this limit is set, it takes effect immediately. If you request to increase the limit, some time is given to process it so you have a chance to think through your decision. Playing within your budget is the most enjoyable way to play.

Yes, withdrawals on bjok are processed 7 days a week, 24 hours a day. There is no extra delay at night or on holidays. Through bKash, Nagad, Rocket, and Upay, money typically reaches your wallet within 15 minutes to 2 hours.

Yes, but only after meeting the wagering requirement. For example, if you receive a ৳2,000 bonus, you need to place ৳2,000 × 15 = ৳30,000 in bets before winnings from the bonus become withdrawable. Wagering is calculated on the bonus amount only, not on the deposit.

The minimum withdrawal amount on bjok is ৳1,000. This applies equally to all methods — bKash, Nagad, Rocket, and Upay. If your account balance is below this amount, continue playing for now and request a withdrawal once your balance increases.

No. According to bjok's policy, the withdrawal number must be a mobile wallet registered in your own name. The name on your account and the name on the wallet must match. If the names do not match, the withdrawal may be held up.

Withdrawals are usually completed within 15 minutes to 2 hours. During busy periods or if verification is required, it may take slightly longer. If any request takes more than 2 hours, contact us via live chat.

In live casino games, a professional dealer from a real studio runs the game through a live video stream. You place your bets from your own screen, the dealer deals cards or spins the wheel — everything happens in real time. You can also chat with other players, making the experience feel like a real casino.

In Baccarat there are two sides — Player and Banker. You simply need to predict whose hand will be closest to 9 or whether it will be a draw. Cards valued at 10, J, Q, K all count as zero. If the total of two hands is 10 or more, the tens digit is dropped and only the single digit is counted. Bet on the correct side and you win — that is the main rule.

Yes, both games are available in bjok's live casino section. In Teen Patti, each player receives 3 cards and the best hand wins. Andar Bahar is even simpler — the dealer reveals one card, then you bet on either Andar (inside) or Bahar (outside) — whichever side a card of the same value appears on first is the winning side.

Yes. bjok's site is fully optimized for mobile. The live dealer stream runs normally in a mobile browser too — no separate app download is needed. For the best experience, use a stable internet connection (Wi-Fi or 4G).

For identity verification on bjok, a Bangladesh National ID Card (NID), passport, or driving license is accepted. The document must be clear and readable — blurry or cropped images are not accepted. A recent selfie or a mobile wallet transaction screenshot may also be requested.

Verification is usually requested before a first large withdrawal or if unusual activity is detected on the account. Documents do not need to be submitted every time for regular small transactions. Once successfully verified, you do not need to submit documents repeatedly in the future.

First, read the reason for rejection carefully — in most cases it is rejected because the image quality is poor or the information does not match. Take a new, clear photo in good lighting and submit it again. If there is still a problem, speak with the support team via live chat — they will explain in detail what is needed.

Yes. bjok uses SSL encryption to keep all personal information and documents secure. Your documents are used only for verification purposes and are not shared with any third party. Read our privacy policy for more details.

This is for security. Matching the names ensures that no one else is withdrawing the funds from your account. Whether you withdraw to bKash, Nagad, Rocket, or Upay, the wallet must be registered under your own NID or mobile number. If the names do not match, the withdrawal may be held and additional verification may be required.